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TZID:Europe/London
BEGIN:DAYLIGHT
DTSTART:20250330T020000
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BEGIN:VEVENT
DTSTAMP:20260430T131016Z
UID:3oBgIw
DTSTART;TZID=Europe/London:20241210T090000
DTEND;TZID=Europe/London:20241211T170000
CLASS:PUBLIC
CREATED:20240711T150518
DESCRIPTION: Description \n\n Attendees practice project and portal setup a
 nd customization\, configuring ITSM features such as service\, change\, in
 cident\, and problem management\, and using popular automations. \n\n Clas
 s outline \n\n \n Atlassian and Jira basics \n Jira Service Management vs 
 Jira Software vs Jira Work Management \n Customer functionality \n Agent f
 unctionality\n\n \n Queue and ticket management \n Linking tickets to othe
 r projects \n Using the knowledge base \n Viewing report \n Managing custo
 mers \n  \n Project administration\n\n \n Queues \n Reports \n Project mem
 bership \n Request types \n Portal settings \n Email requests \n Notificat
 ions \n CSAT \n Knowledge base administration \n SLAs \n  \n Automation \n
  Approvals \n Global administration \n Apps \n ITSM features\n\n \n Servic
 e requests \n Incidents \n Changes \n Problems \n Post-incident reviews \n
   \n Opsgenie introduction \n Assets introduction \n Statuspage introducti
 on \n \n
LAST-MODIFIED:20240716T090414
LOCATION:Live Online
ORGANIZER:mailto:training.global@valiantys.com
SUMMARY:Jira Service Management Boot Camp | Live Online | 10-11 December 20
 24
URL;VALUE=URI:https://ti.to/valiantysUK/jira-service-management-boot-camp-1
 0-12-2024
URL;VALUE=URI:https://ti.to/valiantysUK/jira-service-management-boot-camp-1
 0-12-2024
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260430T131016Z
UID:3oBgIw1072929
DTSTART;TZID=Europe/London:20241210T090000
DTEND;TZID=Europe/London:20241210T170000
CLASS:PUBLIC
CREATED:20240711T150521
LAST-MODIFIED:20240716T090359
ORGANIZER:mailto:training.global@valiantys.com
SUMMARY:[Jira Service Management Boot Camp | Live Online | 10-11 December 2
 024] Jira Service Management Boot Camp
URL;VALUE=URI:https://ti.to/valiantysUK/jira-service-management-boot-camp-1
 0-12-2024
URL;VALUE=URI:https://ti.to/valiantysUK/jira-service-management-boot-camp-1
 0-12-2024
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260430T131016Z
UID:3oBgIw1072930
DTSTART;TZID=Europe/London:20241211T090000
DTEND;TZID=Europe/London:20241211T170000
CLASS:PUBLIC
CREATED:20240711T150521
LAST-MODIFIED:20240716T090414
ORGANIZER:mailto:training.global@valiantys.com
SUMMARY:[Jira Service Management Boot Camp | Live Online | 10-11 December 2
 024] Jira Service Management Boot Camp
URL;VALUE=URI:https://ti.to/valiantysUK/jira-service-management-boot-camp-1
 0-12-2024
URL;VALUE=URI:https://ti.to/valiantysUK/jira-service-management-boot-camp-1
 0-12-2024
END:VEVENT
END:VCALENDAR