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DTSTAMP:20260430T141022Z
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DTSTART;TZID=America/Chicago:20261117T090000
DTEND;TZID=America/Chicago:20261118T170000
CLASS:PUBLIC
CREATED:20251003T144611
DESCRIPTION: 🚨 Important: This course is delivered using Jira Service Ma
 nagement Cloud. It is not taught in Data Center. \n\n Overview Implement a
 nd maximize your use of Jira Service Management Cloud in your enterprise w
 ith this 2-day class designed for administrators and service desk managers
 . Attendees practice project and portal setup and customization\, configur
 ing ITSM features such as service\, change\, incident\, and problem manage
 ment\, and using popular automations. \n\n Strategy Focused on retention\,
  Valiantys courses are always live\, online\, interactive workshops design
 ed to leave users confident in their understanding and use of the tools an
 d processes.Valiantys real-world examples and industry-leading best practi
 ces to convey the material in a clear and logical progression.Our instruct
 ors are Atlassian-certified professionals who are ready to answer your que
 stions. \n\n Class workshops take place in non-production environments whe
 re participants have the opportunity to practice in a realistic setting th
 at can be cross-referenced after completing the course. \n\n Outline \n\n 
 \n Atlassian and Jira basics \n Jira Service Management vs Jira Software v
 s Jira Work Management \n Customer functionality \n Agent functionality \n
  Queue and ticket management \n Linking tickets to other projects \n Using
  the knowledge base \n Viewing report \n Managing customers \n Project adm
 inistration \n Queues \n Reports \n Project membership \n Request types \n
  Portal settings \n Email requests \n Notifications \n CSAT \n Knowledge b
 ase administration \n SLAs \n Automation \n Approvals \n Global administra
 tion \n Apps \n ITSM features \n Service requests \n Incidents \n Changes 
 \n Problems \n Post-incident reviews \n Opsgenie introduction \n Assets in
 troduction \n Statuspage introduction \n \n\n Have questions? Send us a me
 ssage at training.na@valiantys.com. We're always happy to help! \n
LAST-MODIFIED:20260324T151131
LOCATION:Live Online
ORGANIZER:mailto:training.na@valiantys.com
SUMMARY:Jira Service Management Boot Camp for Cloud | Live Online | Novembe
 r 17-18\, 2026
URL;VALUE=URI:https://ti.to/valiantys-na/jsmbc-11-17-18-2026
URL;VALUE=URI:https://ti.to/valiantys-na/jsmbc-11-17-18-2026
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260430T141022Z
UID:qDjaKw1092300
DTSTART;TZID=America/Chicago:20261117T090000
DTEND;TZID=America/Chicago:20261117T170000
CLASS:PUBLIC
CREATED:20251003T144614
LAST-MODIFIED:20260324T151125
ORGANIZER:mailto:training.na@valiantys.com
SUMMARY:[Jira Service Management Boot Camp for Cloud | Live Online | Novemb
 er 17-18\, 2026] Jira Service Management Boot Camp for Cloud
URL;VALUE=URI:https://ti.to/valiantys-na/jsmbc-11-17-18-2026
URL;VALUE=URI:https://ti.to/valiantys-na/jsmbc-11-17-18-2026
END:VEVENT
BEGIN:VEVENT
DTSTAMP:20260430T141022Z
UID:qDjaKw1092301
DTSTART;TZID=America/Chicago:20261118T090000
DTEND;TZID=America/Chicago:20261118T170000
CLASS:PUBLIC
CREATED:20251003T144614
LAST-MODIFIED:20260324T151131
ORGANIZER:mailto:training.na@valiantys.com
SUMMARY:[Jira Service Management Boot Camp for Cloud | Live Online | Novemb
 er 17-18\, 2026] Jira Service Management Boot Camp for Cloud
URL;VALUE=URI:https://ti.to/valiantys-na/jsmbc-11-17-18-2026
URL;VALUE=URI:https://ti.to/valiantys-na/jsmbc-11-17-18-2026
END:VEVENT
END:VCALENDAR